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Terms & Conditions

Online Purchases

On placing an order with ourselves on this website, it is the indication that you have read and accept our terms and conditions.

The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Paradise & Gell. We will notify you within two working days of your order acknowledgement if we are unable to accept your order; otherwise the order will have been accepted.

What are my statutory rights?

By law, under the Consumer Contracts (Information, Cancellation and Additional Changes) Regulation 2013, you have the right to cancel your contract within 14 calendar days of your receipt of the items. However this does not apply to made to measure, custom, special order items, or items which cannot be sold on for health protection and hygiene reasons, e.g. a bed that has been slept on.

To cancel your contract just let us know, via telephone, email or in writing, that you would like to cancel your contract. You then have 14 days from the notification to return the product to us.

If you cancel your contract we will:

– Refund the price you paid for the goods. Please note that we are permitted, under the Consumer Contracts (Information, Cancellation and Additional Changes) Regulation 2013, to reduce the amount of your refund to reflect any signs of unreasonable use leading to diminished value of the goods.

– Make any refunds as soon as possible but no more than 14 days after we receive the goods. We may charge £20 per item for goods you ask us to collect.

As you are a consumer, we are under a legal duty to supply goods that are in conformity with this contract. Because you are a consumer you have legal rights in relation to the goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this consumer right of return and refund policy pursuant to the Regulations or anything else in these Terms. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office.